Client Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be dealt with in no more than sixty minutes after the trouble ticket or email has been submitted. If your case requires further assistance from a server administrator, we’ll direct the support ticket or the e–mail to the person on duty, in a timely manner and will leave a note to inform you that more time will be needed for discovering the optimal solution. And if you order our Administration Services package, any of the server management services included there will be executed whenever you prefer.
A Top–Quality Help Desk Support Service
Should you need any assistance while using our Online Control Panel or with any of the apps that we have pre–installed on the server on your behalf, do touch base with the customer support team at any moment through the ticketing system. In addition, in case you need assistance managing your dedicated web hosting server, you can order the Administration Services package, which includes OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive storage space, etc.
An Intuitive Help Area
Each Linux dedicated hosting server is equipped with our cost–free Online Control Panel, which features a detailed knowledgebase and a group of how–to video tutorials. Whenever you require assistance with the Online Control Panel, just push the Help or Videos buttons located in the top right corner.