If you have purchased a web hosting plan and you’ve got certain inquiries regarding a particular function/feature, or in case you have faced some predicament and you need help, you should be able to contact the respective customer support team. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them aside from it or not, as the fastest way to fix an issue most often is to use a ticket. This type of correspondence renders the replies sent by both sides easy to follow and allows the customer service team members to escalate the case in case, for instance, a server administrator must intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have no less than 2 different accounts to contact the customer care team and to actually administer the hosting space. Non-stop switching from one account to another may often be a nuisance, not to mention the fact that it requires quite a long period of time for the majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing through your website files or editing various settings. The ticketing system is being monitored 24-7 by our tech support staff members and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to get help. In stark contrast to some other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and ask for info regarding any billing or technical issue. Plus, you can see a selection of help articles, which will help you handle the most commonly encountered issues on your own.