If you have purchased a web hosting plan and you’ve got certain inquiries regarding a particular function/feature, or in case you have faced some predicament and you need help, you should be able to contact the respective customer support team. All web hosting companies use a ticketing system no matter if they offer other methods of contacting them aside from it or not, as the fastest way to fix an issue most often is to use a ticket. This type of correspondence renders the replies sent by both sides easy to follow and allows the customer service team members to escalate the case in case, for instance, a server administrator must intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have no less than 2 different accounts to contact the customer care team and to actually administer the hosting space. Non-stop switching from one account to another may often be a nuisance, not to mention the fact that it requires quite a long period of time for the majority of hosting companies to respond to the tickets themselves.