A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's an efficient way to get some info about the hosting services or have some issue resolved as you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the reduced chance of mistakes when you exchange info like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you're able to do something different while the representative examines the issue involved. In addition, you can become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone fees that you'll need to pay in case you're calling to another country.
Live Chat Support in Shared Web Hosting
We supply a live chat assistance service for all of the Linux shared web hosting that we offer and we are able to help you with almost everything live. In case you don't have an account with us yet, we'll be able to give you more info about the packages to help you to pick the most suitable package. If you are an active client, we can help you with any billing or general matter as well as with plenty of common tech problems, for instance an email address setup in a desktop email client. If you are unable to call us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best choice to contact us. Certainly, some situations require more time to analyze and test, which means that you'll have to open a support ticket to our technicians, however, we're able to save your time and assist you with quite a lot of problems on the chat.