Should you ever encounter a problem with your site and be unable to rectify it yourself, ask the respective hosting provider’s client care staff to help you get the site back online. A quick solution would be the most favorable scenario, but a lot of hosting companies answer within twenty four hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be easily resolved, your site may not work satisfactorily or it may not be accessible whatsoever for a prolonged period, so you may lose potential clients as it is rather unlikely that anybody will be eager to return to a site that is out of order. For this reason, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a well-timed manner. If a web app update does not proceed as planned or you erase something mistakenly, for instance, the site must be fixed quickly so as to avoid lengthened unavailability.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting come with a one-hour response time guarantee, which suggests that regardless of what query or issue you may have, we’ll always be there to assist you. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our customer service staff reps will be at your disposal 24x7, even on holidays and weekends, so you’ll receive instant help at any time. We know just how costly time can be, so by the time we respond to your trouble ticket or e-mail, we will have investigated the matter and, in case we haven’t come up with a solution, we will give you more information about what you have to do on your end, if the case necessitates it. With our support services, you can be certain that there will be someone to lend you a helping hand immediately, irrespective of the hour.