24/7 Customer Support
Why is the provision of a competent customer support service essential on today?s hosting market? Which are the standard customer support channels?
The client support that you'll get from your shared web hosting provider is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical problem with a current account. Prompt and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting provider and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a day or two so as to receive an answer to any kind of query, so your websites may stay offline for quite a while. Alternatively, a supplier that offers numerous means of communication and has a tech support crew that is available all the time will assist you to right away and help you limit or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
All our Linux shared web hosting
offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting solutions well before you make an order or you're an existing customer and you have a question or some issue, you're able to contact us anytime, which includes weekends and holidays. We have multiple channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex issues or any matters that need additional time to research and take care of. Unlike many other web hosting providers, our trouble tickets feature a warranted max reply time of only one hour, which means that regardless of what the problem is, it will be resolved timely and you will not waste days to get something fixed.